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Download Camera Report for Support

Table of Contents
Download Camera Report for Support
Description of the Report Sections

The Download Camera Report dialog provides a method for collecting specific information regarding the camera status for the MOBOTIX support team. The camera creates an email file (file name extension .eml) that contains the information of the selected sections; this file can be sent using an email application.

Description of the Report Sections



Camera Info

Includes the current camera status in the report.

Live Image

Includes the actual live image in the report.

Event Image

Includes the last event image in the report.

Image Profile

Includes an image according to the image profile in the report.

Camera Configuration

Includes the camera configuration in the report.

Full Camera Report

Includes a file with extended internal information on the camera status in the report. This report includes the following sections (you do not need to add them manually): System Messages, Web Server logfile, Storage Failure logfile and VoIP logfiles.

System Messages

Includes the system messages in the report.

Web Server Logfile

Includes the web server logfile in the report.

Storage Failure Log

Includes the log of the storage failure detection in the report.

VoIP Logfiles

Includes the VoIP logfile and status in the report.

Graphics and Sound Files

Includes the graphics and sound files from the media archive in the report.

SSL Certificates and Keys

Includes the SSL certificates and private keys of the camera in the report.


From a cryptographic point of view, these certificates/keys are then considered compromised and must not be used any more.

JSON-based API

Includes the status and information of the JSON-based API, including the JSON configuration in the report.

Remove Passwords

Deletes all stored passwords from the camera report.


Only include the passwords, if this is absolutely necessary for resolving a support case.

Activate the desired sections, click on Download and save the report file on your computer. Open the file in an email application and send the email to the MOBOTIX support team (for further information, please go to the MOBOTIX website and open the Support section).

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